FAQs

Orders are released within 1-2 working days from order confirmation. When the order is shipped you’ll receive a confirmation e-mail including courier used and tracking details. Orders are delivered in 1- 6 working days depending on the destination. Nevertheless, we kindly remind you that shipment delays may occur as the order once leaves our warehouse is under the courier responsibility.

What is the cost of shipping?

Shipping costs will be detailed at the checkout when inserting the shipping address as they vary across regions. Free shipping is applied on specific order values (Over EUR 50) and periods and will always be clearly specified at the checkout.

What if my order is damaged?

Any damage to the packaging and/or product or lack of correspondence in the number of packages or its details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which should be returned to the carrier. Please be aware that any problems with reference to the physical integrity, correspondence or completeness of goods received must be notified within 7 days of delivery, in accordance with the methods mentioned above.